Invoice 7712
Brightside Pest Control
- Date
- October 8
- Site
- Riverside Public School
- Work
- Monthly pest service, 6 stations
- Labour
- 1.0 h
Command Center Onsite Vendor & Contractor Management
A contractor came onsite to do the work. Do you know what happened after they arrived?
Command Center is designed for vendors and contractors who physically come onto your property to perform service, maintenance, inspections or other onsite work.
Know when they arrived, where they went, what they did and when they left — without requiring them to download an app.
See how your onsite contractor process could work in Command Center.
Brightside Pest Control
J. Ortiz, visit P3KD7W
Visit complete
- 08:15 Checked in at the main officeRiverside Public School, site QR code scanned
- 08:21 Kitchen and cafeteriaLocation QR code scanned
- 08:34 Boiler roomLocation QR code scanned
- 08:41 Issue reported, with a photoGap under the boiler room door
- 08:55 Gym storageLocation QR code scanned
- 09:07 Service recorded6 bait stations checked, 1 replaced
- 09:10 Checked out55 m on site
You already have a process for bringing outside service providers onsite.
HVAC technicians, electricians, plumbers, elevator contractors, pest-control providers, roofers, inspectors and other trades may already arrive with a work order, PO, service call or scheduled appointment.
They may check in through reception or a visitor-management system and follow your existing safety requirements.
Those systems help authorize access. The Facilities team still needs to understand what happened while the contractor was physically onsite.
Check-in is only the beginning of the operational story.
Once the contractor leaves reception, Facilities can lose sight of the work.
Operations may still need to know:
- where the contractor is working
- whether they entered a roof, mechanical room or other critical area
- whether the required work was actually completed
- when they entered and left
- how long they were onsite
- whether an issue was identified
- whether the billed hours reflect the actual visit
Across a large campus or distributed portfolio, answering those questions can mean phone calls, emails, walking the site or contacting someone at the building just to confirm the vendor was actually there.
Knowing a contractor is somewhere in the building is very different from knowing where they are when you need to account for them.
The invoice says six hours. Were they actually onsite for six hours — and what happened during that time?
Know the visit without chasing the contractor.
You know when the contractor arrived, where they went, what they reported, when they left and whether anything still requires attention.
- Arrived
- 08:15, checked in at the main office
- Went to
- Kitchen and cafeteria, boiler room, gym storage
- Reported
- Service recorded, one issue with a photo
- Left
- 09:10, 55 minutes on site
- Needs attention
- Gap under the boiler room door
- Arrival
- Location
- Work
- Departure
- Proof
The Facilities team manages exceptions instead of reconstructing the visit after the fact.
Turn an onsite contractor visit into an operational record.
Command Center can capture:
- check-in and checkout
- contractor and company information
- PO, work order or service-call details
- movement into defined work locations
- entry and exit times
- notes and photos
- issues identified during the visit
- visit history
Locations, visit R4TQ9C
Northline Mechanical
LocationInOutTime
Roof access09:1010:151 h 05 m
Mechanical room B110:2010:3111 m
Electrical room B210:3410:5218 m
Exited every critical location. Checked out at 10:58.
Access can be open to any contractor arriving onsite, or limited to approved vendors and authorized service providers.
QR codes at roof access, mechanical rooms or other critical locations can record when contractors enter and leave, giving Facilities or Security better awareness of who is working in higher-risk areas and whether they have exited again.
The contractor uses their own phone. No app is required.
The visit does not end at check-in. It becomes part of the operation.
Command Center is not a contract-management or procurement system. It adds the onsite operational record — what happened when the vendor physically came to perform the work.
Spend less time verifying the visit after it happened.
Improve emergency accountability
Know which contractors are onsite and which critical locations they entered.
Reduce invoice-verification effort
Compare arrival, departure and location history against billed time.
Improve contractor safety
Maintain better awareness when contractors enter roofs, mechanical rooms or other higher-risk areas.
Create proof of service
Maintain evidence of what happened, where and when.
Did the contractor actually service the school?
A pest-control contractor is scheduled to visit a school.
Today, Facilities may receive an invoice and then have to phone the school to ask whether anyone remembers seeing the contractor.
With Command Center:
- The contractor scans the site QR code when they arrive.
- The visit is date and time stamped.
- QR codes at critical pest-control locations can confirm the contractor actually attended the areas where service was required.
- The contractor records the required service information and can capture photos or notes where needed.
- Any issue found during the visit can be reported immediately.
- The contractor checks out when they leave.
- Facilities has the visit history when the invoice arrives.
No phone call to the school. No guessing whether the visit happened — or whether the critical locations were actually serviced.
Visit P3KD7W
Recorded in Command Center
- Checked in
- October 8 at 08:15, main office
- Locations
- Kitchen 08:21, boiler room 08:34, gym storage 08:55
- Issue
- Gap under the boiler room door, with a photo
- On site
- 55 m, checked out at 09:10
Start with the contractor process you already have.
-
1
Decide where contractors should check in.
-
2
Identify any locations where you need additional awareness or proof.
-
3
Define what information you want captured during the visit.
The same check-in and location process can support all of the onsite vendors and contractors using that site — you do not need to build a separate process for each company.
Up and running in days, not months.
Contractors use their own phones and QR codes.
No app or separate user-account rollout is required.
Zendelity configures the check-in questions, locations, visit requirements, notifications and reporting around the process you already use.
Command Center complements your existing visitor-management, work-order and procurement processes by adding the operational history of what happened after arrival.
Contractor tracking questions we hear
How can I track contractors after they check in?
QR codes and visit records can show when contractors arrive, move into designated locations and leave the site.
Can I track contractors entering restricted or high-risk areas?
Yes. QR codes can be placed at roof access, mechanical rooms or other critical locations to record entry and exit.
Can this help verify contractor invoices?
Yes. Arrival, departure, visit duration and location history can help Facilities validate whether the visit aligns with the service billed.
Can we restrict this to approved vendors only?
Yes. The process can be configured for open contractor check-in or limited to approved vendors and authorized service providers.
Do contractors need to download an app?
No. Contractors can use their own phone and scan a QR code.
Stop chasing onsite contractors to figure out what happened during the visit.
Know when they arrived, where they went, what they did and when they left.
See Command Center in ActionSuite 202, 308 Legget Drive
Kanata, Ontario K2K 1Y6