A Sneak Peek: Zendelity Joins the Mitel Unified Communications Accelerator
A Sneak Peek: Zendelity Joins the Mitel Unified Communications Accelerator
We’re excited to share some big news: Zendelity has been selected for the 2025 Mitel Unified Communications Accelerator. Read the press releaes here.
This exclusive program is designed to fast-track innovative solutions through Mitel’s global channel network, and for us, it’s the perfect stage to show what’s next.
Think of this as a sneak peek into what we’re building: a first-of-its-kind Smart Operations Management Platform that doesn’t just connect systems like PMS, BAS, IoT, and PBX, it connects them directly to the people who do the work, closing the loop between alerts, communication, and execution.
Our Focus: Empowering the Frontlines
At Zendelity, our mission has always been to make frontline work more reliable, visible, and connected. From safety checks and incident reporting to housekeeping and maintenance, we help ensure critical tasks are triggered, completed, and verified with audit-proof visibility.
By digitizing daily operations, we give frontline teams the confidence and tools they need to deliver consistently, and leadership the data to see exactly where they stand, in real time.
Why the Frontline Matters
Frontline employees are the ones who execute the procedures that protect customers, ensure compliance, and deliver great customer experiences. Yet they’re often working with paper checklists, radios, or siloed apps that don’t talk to each other.
Our approach changes that. Command Center ensures the right actions are taken at the right time, and the right people are notified in the form factor that makes the most sense for the situation and their preference, whether that’s email, SMS, or Mitel voice.
That means frontline staff, supervisors, other departments, and executives all stay informed in real time, with full visibility and accountability.
What We’re Building
Command Center is the foundation. It’s a mobile-first platform that digitizes frontline operations and connects them with real-time data from IoT sensors and building systems. From safety checks and incident reporting to housekeeping and maintenance, Command Center ensures critical tasks are triggered, completed, and verified, with full auditability.
Now, through the Accelerator program, we’re taking it further by integrating directly with Mitel’s communications stack to deliver:
Automatic text alerts to Mitel desk and DECT phones, triggered by IoT data, building automation, safety systems, or operating procedures.
Group broadcast voice messages to Mitel extensions, ad hoc or scheduled.
A mobile Mitel softphone inside a purpose-built frontline app, creating a single source of communication.
The result? Operations teams gain the ability to reduce risk, respond faster, and deliver consistent, high-quality experiences, all while generating new data streams we’ve never had access to before for analysis and smarter decision making.
Why It Matters Now
For executive teams, this is more than operational efficiency, it’s risk reduction, customer satisfaction, and profitability. The costs of missed procedures, delayed responses, or inconsistent service are too high to ignore.
This program is an opportunity to act now. By leveraging the expertise and scale of Mitel’s channel partners, we can bring these capabilities to market faster, helping customers solve problems that weren’t possible to address before.
The opportunity is massive:
For customers — to improve compliance, reduce risk, and deliver better experiences.
For channel partners — to deepen relationships, expand into frontline operations, and unlock new innovative ways to support their customers.
For Zendelity — to extend our reach and scale our impact faster along side industry experts.
What’s Next
We’re eager to demonstrate the art of the possible with early pilots alongside Mitel partners and customers. Together, we can show the world how closing the loop between technology and people transforms operations.
If you’re a Mitel partner or customer ready to lead the way, we’d love to connect.
👉 Want to help us shape the future of smart operations? Contact us to explore pilot opportunities.
